Clark County REMC is anticipating implementing new outage management system by the first quarter of 2009. The new system will use IVR technology (Interactive Voice Response) to answer outage calls from members, provide outage information back to the caller, identify the location of the call and provide callback automation and data after the power is restored.
When you call the new system, you will need to speak your telephone number or enter your telephone number using your phone’s touch-tone keypad. The system will use a telephone number we have on file for your account to signal our 24-hour dispatch. After the system matches your phone number to your location, it will provide the on-call personnel with all the known information about your account at a glance and any data that might help locate and identify the problem. This will provide a faster response time and enhanced troubleshooting capability.
Because your phone number is our connection to you, it’s critical that we have up-to-date phone numbers for your account. The current number we have on file is on your electric bill each month. Please verify this number and if it is not correct, please contact our office at 812/246-3316 or 800/462-6988 or email the correct number for your account to ccremc@theremc.com.
The steps to restoring power
Recreated from Carolina Country, the monthly magazine of the N.C. Association of Electric Cooperatives
Hurricanes and ice storms. Tornadoes and blizzards. Electric cooperatives members have seen them all. And with such severe weather comes power outages. Restoring power after a major outage is a big job that involves much more than simply throwing a switch or removing a tree from a line.
The main goal is to restore power safely to the greatest number of members in the shortest time possible.
The major cause of outages is damage caused by fallen trees. That’s why your electric cooperative has an ongoing right-of-way maintenance program.
This program was created to show you how power is typically restored after a major disaster.
Transmission towers and lines supply power to one or more transmission substations. These lines seldom fall, but they can be damaged by a hurricane or tornado. Tens of thousands of people could be served by one high-voltage transmission line, so if there is damage here it gets attention first.
A co-op may have several local distribution substations, each serving thousands of consumers. When a major outage occurs, the local distribution substations are checked first. A problem here could be caused by failure in the transmission system supplying the substation. If the problem can be corrected at the substation level, power may be restored to a large number of people.
Main distribution supply lines are checked next if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers, such as a town or housing development. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem farther down the line.
The final supply lines, called tap lines, carry power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of consumers.
Sometimes, damage will occur on the service line between your house and the transformer on the nearby pole. This can explain why you have no power when your neighbor does. Your co-op needs to know you have an outage here, so a service crew can repair it.
Area Enlarged: Consumers themselves (not the co-op) are responsible for damage to the service installation on the building. Your co-op can’t fix this. Call a licensed electrician.
Individual households may receive special attention if loss of electricity affects life support systems or poses another immediate danger. If you or a family member depends on life support, call your cooperative before an emergency arises.
During a major outage, other cooperatives send line crews to assist with restoring power. These additional crews, as well as communications, equipment and supplies, are coordinated through the cooperatives’ statewide organization.
Report your outages to the cooperative office. Employees or response services use every available phone line to receive your outage reports. Remember that a major outage can affect thousands of other members. Your cooperative appreciates your patience.
