We’re pleased to announce a new “Hot Line” created just for reporting outages or emergencies any time of day, any day of the week. The new outage number is (866) 480-REMC (7362). This number is toll free and someone will be available to answer your calls 24/7.

We’re always looking for ways to improve customer service and by now most members know we survey just about everything. Our general manager and board of directors listen to what you say and improving satisfaction with reporting outages has been a goal for the REMC staff.

We’ve asked lots of questions and listened to many presentations. How can we make our service better? How can we take more calls? How can we improve our response? What’s the most efficient way to proceed?

Creating the outage hotline is our way of improving service and response time. We encourage you to begin using it immediately. Remember for speedy response during an outage or emergency; call toll-free, (866) 480-REMC (7362).